Privacy Policy

What Information We Collect

Information You Provide

Communications: If you contact us with questions, requests for support, or other inquiries, we may collect certain information you choose to share, such as your email address and the contents of your message or any attachments. This information is used solely to respond to your inquiry and provide customer support.

Payment Information: If you choose to purchase premium features within the App, the transaction is processed securely by the Google Play Store or Apple App Store. We do not collect or store your payment information directly. However, we may receive limited information from the app store platforms, such as confirmation of your purchase, your country, and your billing region (if applicable), which helps us verify subscription status and provide appropriate support.

• Google Play In-App Purchases: You can view their Privacy Policy at Privacy & Terms – Google.
• Apple Store In-App Purchases: You can view their Privacy Policy at Apple Privacy Policy.

Automatically Collected Or Generated Information

In addition to the information you may choose to provide (e.g., through support inquiries), we automatically collect limited technical data when you use the App. This data is essential for ensuring compatibility, maintaining performance, and supporting core functionality. Here's what we may collect:

• Identifiers: The App and its service providers use a few random identifiers that are not tied to your name or email: a Firebase app instance ID (analytics and crash reports), a Firebase installation ID, a random RevenueCat app user ID (subscription status), and Firebase App Check tokens (which confirm that requests come from a genuine copy of the App). Like any internet service, our providers also receive your device's IP address when the App connects to them; Google Analytics uses it to estimate your country and region.
• Device Information: We may collect basic details about your device, such as the operating system version, device model, and screen resolution. This allows us to ensure that the App displays correctly and performs well across a variety of devices.
• App Usage Data: We gather data on essential interactions within the App, such as in-app purchases and feature usage, using Google Firebase Analytics. This data is linked to a random app identifier, not to your name or email address, and is used solely to maintain and improve the functionality of the App. We do not track your behavior across other apps or websites, and no detailed profiling is performed.
• Crash Logs: If the App experiences a crash or technical error, crash reports may be generated automatically by Google Firebase Crashlytics. These logs help us identify and fix bugs, optimize performance, and improve stability. Crash data typically includes technical diagnostics and device type, linked to the random identifiers above, but not your content, your name, or your email address.
• User Settings: Certain preferences—such as your language choice or app behavior settings—may be stored locally on your device to ensure the App functions as expected and retains your selections between sessions.

We use the automatically collected data for the following purposes:

• To improve and optimize the App
• To troubleshoot technical issues and maintain stability
• To personalize your experience based on your device settings
• To support customer service and app performance monitoring

We do not use this data to find out who you are or combine it with other information to identify you, and it is never sold or used for advertising. Some privacy laws, such as the GDPR and the California Consumer Privacy Act, treat identifiers like these as personal data, and we handle them accordingly.

What We Never Log

Usage data and crash reports never include anything you write or record in the App, or your name or email address. Specifically, we never log:

• Your journal entries or reflections
• Your moods, or the prompts and labels attached to an entry
• AI-generated reflections, weekly summaries, or their scores
• Your name, email address, or anything else that identifies you

We only log technical events, such as that an entry was saved or a screen was opened, and counts and durations, such as how many entries you have.

AI Features

Clock Out uses artificial intelligence to respond to your reflections. To do this, some of your content has to leave your device for processing:

• Reflections on your entries: When you save an entry, the App sends its text and the mood you picked to our cloud service, which asks Anthropic (the provider of the Claude AI models) to write a short reflection. The reflection is returned to the App and stored only on your device.
• Weekly summaries: When you generate weekly summaries, the App sends that week's entries (their text, mood, writing prompt, label and date) to our cloud service, which asks OpenAI to write a summary and scores. The summary is returned to the App and stored only on your device.

Our cloud service runs on Google Firebase. It does not store, log, or read your content; it passes it to the AI provider and returns the response. Google's standard request logs for the service record technical details such as the time, duration, and result of a request, and may include your IP address, but not the content of the request. The request is not linked to your name, email address, or any account.

Under their API terms, Anthropic and OpenAI do not use this content to train their models. They may retain it for a limited period set out in their terms for safety and abuse monitoring, after which it is deleted, unless they are required by law to keep it longer.

AI features are part of Premium. Content is sent only when you save an entry or generate weekly summaries while AI features are active.

Content that you write in the App is never included in analytics or crash reports (see What We Never Log above).

Service Providers

The App relies on the following third-party services. Each receives only the data described in this policy:

• Google Firebase (Analytics, Crashlytics, Cloud Functions, Remote Config, App Check): usage data, crash reports, and the AI requests described above. See the Google Privacy Policy.
• Anthropic: entry text and mood, to generate reflections. See the Anthropic Privacy Policy.
• OpenAI: weekly entries, to generate summaries. See the OpenAI Privacy Policy.
• RevenueCat: purchase and subscription status, linked to a random app identifier. See the RevenueCat Privacy Policy.
• Apple App Store and Google Play: app distribution and payments, under their own privacy policies (linked above).

International Transfers

These providers are based in, or process data in, the United States and other countries. If you are in the European Economic Area, the United Kingdom, or Switzerland, your data is transferred to the United States under safeguards such as the EU-U.S. Data Privacy Framework (where the provider is certified) or the European Commission's Standard Contractual Clauses included in the providers' data processing terms.

How We Use Your Information

The information we use depends on how you interact with the App. Since Clock Out does not collect personal content for itself or track you across apps, our use of information is limited to running the App, its AI features, and basic, user-initiated interactions. Specifically:

• To provide and maintain the App: We may rely on basic technical data (such as device compatibility) and user feedback you choose to share to ensure the App runs smoothly across supported devices and remains functional and reliable.
• Customer support: If you contact us for help, we use the information you provide—such as your email address and the content of your message—to respond to your inquiry and resolve any issues.
• To protect our legal rights and fulfill obligations: In rare cases where limited technical information is retained (e.g., purchase confirmations), we may use this data to comply with legal, regulatory, or audit requirements and to protect the Company's legitimate interests.

Legal Bases for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we only process data when we have a valid legal basis under EU law. We rely on the following legal bases:

• Performance of a contract: sending your entries to our AI providers to generate the reflections and weekly summaries you request, and checking your subscription status, are necessary to provide the App and the Premium features you signed up for.
• Explicit consent for health-related information: journal entries and moods about stress or how you feel may reveal information about your health, which the GDPR treats as a special category of data. We process such content only to provide the AI features you choose to use, and we rely on your explicit consent to do so. You can withdraw consent at any time by stopping use of the AI features or the App; this does not affect processing that already took place.
• Legitimate interests: We may process limited technical or transactional data, such as usage analytics, crash reports, App Check tokens, and support requests, to keep the App secure, fix problems, and improve it, as long as your data rights are not overridden.
• Legal obligations: In rare cases, we may need to retain or disclose certain information to comply with applicable laws or regulations.

Depending on your location, you have the right to access, correct, delete, or restrict processing of your personal data, to object to processing based on legitimate interests, and to data portability. Because we cannot link the random identifiers above to you, we may need you to tell us your app instance ID or similar details to act on a request. You also have the right to lodge a complaint with your local data protection supervisory authority.

How We Store And Secure Your Information

Information Storage and Security

All data you enter into Clock Out is stored locally on your device. Apart from the AI requests described in AI Features, which are processed and not kept by us, it is not transmitted to our servers. We do not store or back up your information externally.

As a result, you are solely responsible for protecting your data from loss, damage, or unauthorized access. This includes managing your device's security settings and ensuring others do not have unwanted access to your device.

While we design the App to minimize data exposure and risk, no system is entirely immune to loss—especially when storage is fully local. We encourage users to exercise care and take appropriate precautions when using the App.

How Long We Keep Your Information

• Your content: stored only on your device until you delete it or uninstall the App. If you uninstall the App, reset your device, or delete content, it is permanently erased and cannot be recovered by us. We do not retain or back up your content ourselves.
• AI requests: not stored by our cloud service. Anthropic and OpenAI may keep them for a limited period for abuse monitoring, as described in AI Features.
• Cloud service request logs (technical details only, no content): kept by Google Cloud Logging for about 30 days.
• Usage analytics: kept in Google Analytics for up to 14 months. We also keep an export of these technical events in our Google Cloud project for as long as we need it to understand how the App is used.
• Crash reports: kept by Firebase Crashlytics for about 90 days.
• Subscription records: kept by RevenueCat for as long as needed to manage your subscription and meet legal and accounting requirements.
• Support emails: kept for as long as needed to help you and for our records.

How We Might Disclose Your Information

Clock Out does not collect your name, email address, or account information, and does not store user-generated content on remote servers. App data remains on your device and is not accessible to us, except that AI requests pass through our cloud service to the AI providers listed above without being stored.

However, in rare cases, we may receive limited technical or communication-related information (e.g., through a support email or app store transaction metadata). The following outlines the circumstances in which such limited data may be disclosed:

Business Transactions

If TeamKay LLC is involved in a merger, acquisition, or sale of assets, any non-personal or operational data we have access to (e.g., customer support records or app store purchase metadata) may be transferred as part of that transaction. Users will be notified if there are any material changes to data handling practices.

Law Enforcement

We may be required to disclose limited information in response to lawful requests by courts, government agencies, or law enforcement, but only to the extent that such information exists (e.g., support emails).

Other Legal Requirements

We may disclose limited data if necessary to:

• Comply with a legal obligation
• Protect the rights or property of TeamKay LLC
• Prevent or investigate misuse of the App
• Protect the safety of users or the public
• Respond to legal claims or regulatory inquiries

Note: We never collect or disclose the user-generated content stored on your device, other than sending it to the AI providers listed above to answer the AI requests you make.

How To Access And Control Your Information

Below is a summary of your rights regarding your data and how you can exercise them. Since Clock Out stores your content only on your device, nearly all data control remains with you.

Access and update your information

All content you create in the App is stored locally. You can view, edit, or delete this information manually within the App. We do not store or access this data remotely.

Delete your information

You may delete individual items directly within the App. If you uninstall the App or reset your device, all data stored in the App will be permanently erased. We cannot recover or delete your data on your behalf.

Data portability

As your content resides on your device, we do not hold a copy to give you. If Manage Data is available to you in Settings, you can create a backup file of your entries and save or share it wherever you choose; we never receive this file.

"Do Not Track" (DNT) feature

Clock Out does not track you across websites or apps, so DNT browser signals are not applicable. If this changes in the future, we will update our Privacy Policy accordingly.

Your data is not sold

We do not sell your personal information or share it for cross-context behavioral advertising. We disclose it only to the service providers listed above, which process it on our behalf to operate the App.

Non-discrimination

We do not discriminate against users for exercising privacy rights. Your ability to use the App will not be affected by decisions such as choosing not to share optional information.

Limitations on your requests

Since your content is stored only on your device, most data-related requests must be managed directly through your device. If you contact us with a privacy-related inquiry (e.g., a support message), we will respond within 30 days.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), gives you the rights below. In the past 12 months we have collected these categories of personal information:

• Identifiers: random app instance, installation, and RevenueCat IDs, App Check tokens, and IP address; your email address only if you contact us.
• Internet or other electronic network activity: technical usage events and crash reports.
• Commercial information: purchase and subscription status.
• Approximate geolocation: country and region estimated from your IP address.
• Sensitive personal information: journal entries and moods, which may reveal health information, are processed only to provide the AI features you request, and not to infer characteristics about you.

We use this information for the purposes described in this policy: to provide the App and its AI features, manage subscriptions, keep the App secure, fix problems, improve it, and respond to you. We disclose it only to the service providers listed above. We do not sell or share personal information, as those terms are defined in the CCPA, and we have not done so in the past 12 months.

You have the right to know what personal information we collect, use, and disclose; to request deletion or correction of it; to limit the use of sensitive personal information (we already use it only as the CCPA permits); and not to be discriminated against for exercising these rights. To make a request, email us at info@teamkapps.com. Because we do not know who you are, we may ask for details such as your app instance ID to find the relevant data. You may use an authorized agent to make a request on your behalf.

Children's Privacy

Clock Out is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. Data entered into the App is stored locally on the user's device and is not stored on our servers.

If you are a parent or guardian and believe that your child under 16 has submitted personal information to us—for example, through direct communication or support inquiries—please contact us immediately. In such cases, we will take prompt steps to delete the information, unless we receive verifiable parental consent to retain it for support or legal purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, such as the addition of new third-party services or updates to how data is handled.

If significant changes are made, we will notify you through an in-app message or update notice. We do not collect email addresses, so no email notifications will be sent.

By continuing to use the App after such updates are communicated, you acknowledge and accept the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how your information is protected.

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